When you book a pair of shoes in your requested size, shape and any other options you can choose, they will be made specifically for you. Production times are around 15 working days, but there might be cases when the shoes are already available in our warehouse in that specific combination, or we just need to retrieve them from the stock of another agent, making waiting times even shorter. Most of the shoes in the “discontinued” or “special offer” sections, for example, are already available.
As soon as the shoes are ready, they will be immediately delivered to the shipping address provided at the moment of your purchase.
Delivery of items will be carried out via a national or international courier company in 1-2 working days within Italy, around 3 to 4 working days within the EU and from 3 to 5 working days for countries outside the EU. Goods travel with prepaid freight and no extra payment will be due to the courier, unless specifically agreed in advance.
Couriers deliver between 9:00 and 17:00 hours. Unfortunately it is not possible to set a specific delivery time in advance. Please note a signature might be required to receive the parcel. With your tracking number you might have the possibility to trace your parcel on the courier's website and add further helpful information about the delivery.
Upon receipt of the parcel, please check the integrity of the packaging for any possible shipping damage. Madame Pivot will not be responsible for any damages to items after collection, nor for delivery delays caused by the couriers.